In order to provide seamless broadband connectivity, fulfill telecom regulations, and service your account, we collect various details during subscription setup and service usage:

• Personal Identity Data: Subscriber Full Name, National ID (NID) copy, Passport number, or Trade License (for corporate clients) as mandated by BTRC regulatory policies.
• Contact & Location Details: Installation address, billing address, active mobile phone number, and primary email address.
• Account & Network Identifiers: PPPoE Username, allocated Static/Dynamic IP address, MAC address, connection speed profile, and Client Portal credentials.
• Billing & Financial Data: Payment histories, invoice records, transaction reference IDs (e.g., bKash, Nagad, Bank transfers), and account balance details.

We process your personal information strictly for operational, legal, and service improvement purposes:

• To provision, configure, and maintain your high-speed internet connection and optical fiber infrastructure.
• To process monthly subscription billing, generate automated invoices, and send SMS/email payment notifications.
• To provide technical customer support, troubleshoot connection downtime, and resolve network complaints.
• To ensure network security, detect unauthorized usage, and optimize Quality of Service (QoS).
• To comply with legal obligations, law enforcement requests, and government regulatory mandates.

As a licensed Internet Service Provider (ISP), Cumilla Link BD maintains technical connection logs to ensure network integrity and legal compliance.

• Session Logs: We log session timestamps, IP allocation records, and total bandwidth consumed to prevent bandwidth abuse and ensure fair usage.
• Data Retention Period: Connection logs and subscriber identification records are stored securely in accordance with BTRC retention guidelines and national telecom laws.
• Content Non-Inspection: We respect your online privacy; we do not inspect, store, or analyze the actual content of your private internet traffic, messages, or encrypted web communications.

We maintain a strict policy regarding your personal data. We never sell, rent, or trade subscriber personal information to third-party advertisers or telemarketers.

Data is shared only under the following limited circumstances:

• Payment Gateways: Necessary transaction data is transmitted securely to payment processors (e.g., bKash, Nagad, SSLCommerz) to handle online bill payments.
• Regulatory Requirements: Information may be disclosed to government authorities, BTRC, or law enforcement agencies if required by law or formal legal orders.

We employ enterprise-grade firewall protection, encrypted database storage, and strict access controls to safeguard subscriber records against unauthorized access or breaches.

Our client portal and website (cumillalinkbd.com) use standard cookies to maintain active login sessions and save user preferences for a smoother experience.

As a subscriber of Cumilla Link BD, you have the right to:

• Request access to the personal information we hold about your account.
• Request corrections or updates to your contact address, phone number, or email.
• Request account deactivation and data removal upon termination of internet service (subject to legal retention requirements).